Each MyFluffyBabe creation is lovingly handcrafted, which requires time and attention to detail. Our current turnaround time is approximately 2-4 months for completion, with an additional 1-3 weeks for shipping depending on your location. The specific timeframe for your order will be noted on the product page. We appreciate your patience as we work to create a truly special piece for you.

Our skilled artisans use premium quality Australian Merino wool and the traditional needle felting technique to create each MyFluffyBabe piece. This meticulous process involves carefully layering and sculpting wool fibers using specialized needles to achieve the perfect shape, texture, and color that captures your pet's unique personality. For 3D figurines, we incorporate a supportive internal structure to ensure your piece maintains its shape and stability for years to come.

Yes! MyFluffyBabe ships worldwide. International shipping costs and estimated delivery times will be calculated at checkout based on your location. Please note that any import duties or taxes are the responsibility of the recipient.

We take pride in our collaborative creation process. After you place your order, we'll carefully review the photos you provide. Throughout the creation process, we'll send you progress updates with photos for your approval. If any adjustments are needed, we're happy to make them to ensure you're completely satisfied with your MyFluffyBabe portrait. While we strive for the highest degree of accuracy, please understand that due to the nature of wool as a medium, there may be slight variations in color and texture.

Absolutely. Many pet parents choose to include a small amount of their pet's fur, especially for memorial pieces. After placing your order, we'll provide instructions on how to safely send us a small sample of your pet's fur or whiskers, which our artists will thoughtfully incorporate into your MyFluffyBabe creation.

Your satisfaction is our priority. If you receive your MyFluffyBabe and it doesn't meet your expectations, please contact our customer service team within 7 days of receipt. Since each piece is custom-made specifically for your pet, we primarily offer modifications rather than returns. Please review our complete Returns and Refunds Policy for more details.

Since we begin planning for your custom creation immediately after your order is placed, cancellations are only accepted within 48 hours of purchase. After this window, orders enter our production schedule and materials are allocated. Order modifications can be accommodated within the first week, subject to feasibility.

Your MyFluffyBabe is crafted to last for years with proper care. We recommend:

Displaying your piece away from direct sunlight to prevent color fading

Gently dusting with a soft brush or compressed air

Avoiding exposure to moisture or high humidity

Handling with clean, dry hands when necessary

We recommend providing at least 3-5 clear photos of your pet from different angles, with special attention to close-ups of their face and any distinctive markings or features you'd like us to highlight. The more photos you can share, the better we can capture your pet's unique characteristics. Don't hesitate to include notes about personality traits or specific details you want us to emphasize.